Customers cannot access

Achille Pettè October 1, 2017

All my customer cannot access to JIRA Service Desk, so they cannot open tickets.

The message they have is: 

- You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators.

But they are part of the "customer" group.

2 answers

1 vote
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 2, 2017

Hi Achille,

Are the users logging in via the Customer Support Portal or the main Jira URL? If they're customers and not Jira users then they need to go through the portal.

Can you tell us if this was working previously and stopped after a change? 

Kind Regards,
Shannon

Achille Pettè October 2, 2017

Yes....that was the problem. For some reason some customers were trying to accede by the wrong link.

Thank you for your support.

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 2, 2017

You're welcome, Achille!

Take care Kind Regards,
Shannon

0 votes
Cristian Rosas [Tecnofor]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 2, 2017

Hi Achille, 

This is a recently created JIRA Service Desk or could they access until now?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events