All my customer cannot access to JIRA Service Desk, so they cannot open tickets.
The message they have is:
- You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators.
But they are part of the "customer" group.
Are the users logging in via the Customer Support Portal or the main Jira URL? If they're customers and not Jira users then they need to go through the portal.
Can you tell us if this was working previously and stopped after a change?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs