All my customer cannot access to JIRA Service Desk, so they cannot open tickets.
The message they have is:
- You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators.
But they are part of the "customer" group.
Are the users logging in via the Customer Support Portal or the main Jira URL? If they're customers and not Jira users then they need to go through the portal.
Can you tell us if this was working previously and stopped after a change?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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