Customers can't see their requests. Edited

Hello everyone,

we have a Problem with our Service Desk. Customer's can't see their requests anymore. In the top right they can see the amount of issues they should be able to see

Screen Shot 2017-09-19 at 11.18.28.png

When i now click on the "Requests" there is always an empty list. With the text "No Requests found..." whatever filter i select. This seems to appear for all our customers (tested with three).

Screen Shot 2017-09-19 at 11.22.21.png

We didn't change anything on the workflow or the permissions and it was working great for months now. The Requests are accessible with the direct URL.

Does anyone have similiar issues or has an idea what i have to change that this is going to work again?

Thank you for your help.




4 answers


We have the same problem


Same problem here too.

Seen on two different Jira Cloud instances.

Same here :(

Any solution to this issue?

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