we have a Problem with our Service Desk. Customer's can't see their requests anymore. In the top right they can see the amount of issues they should be able to see
When i now click on the "Requests" there is always an empty list. With the text "No Requests found..." whatever filter i select. This seems to appear for all our customers (tested with three).
We didn't change anything on the workflow or the permissions and it was working great for months now. The Requests are accessible with the direct URL.
Does anyone have similiar issues or has an idea what i have to change that this is going to work again?
Thank you for your help.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs