When using JIRA Service Desk, customers are able to browse the normal JIRA interface in addition to the customer portal.
This is not a problem, however we are not interested in displaying the SLA counters in the issue view for the customers. It is for internal use only.
Can we somehow remove a permission for the "client" group, so that they can only see the issue titel, comment aso.
The service desk tab (SLA) is also a problem.
Thanks for this feature request!
A few other customers have raised similar requests on our public issue tracker:
We are thinking about providing a role like you described so that you can easily define your clients / customers for a service desk.
Do you your clients/customers need to view the underlying issue in JIRA or would access to just the Customer Portal be sufficient for them?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot