Customers can see SLA status

[Test Ting]

When using JIRA Service Desk, customers are able to browse the normal JIRA interface in addition to the customer portal.

This is not a problem, however we are not interested in displaying the SLA counters in the issue view for the customers. It is for internal use only.

Can we somehow remove a permission for the "client" group, so that they can only see the issue titel, comment aso.

The service desk tab (SLA) is also a problem.

[shihab · Accepted solution]

Thanks for this feature request!

A few other customers have raised similar requests on our public issue tracker:

• https://jira.atlassian.com/browse/JSD-62
• https://jira.atlassian.com/browse/JSD-36
• https://jira.atlassian.com/browse/JSD-34

We are thinking about providing a role like you described so that you can easily define your clients / customers for a service desk.

Do you your clients/customers need to view the underlying issue in JIRA or would access to just the Customer Portal be sufficient for them?

Cheers,

-Shihab

[Test Ting]

Hi Shibab,

Thank you for the answer, and sorry that I didn't search the forum throughly enough.

As our users are on different experience-levels, it would be fantastic to toggle the standard interface on and off.