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Customers can see SLA status

Test Ting Nov 29, 2013

When using JIRA Service Desk, customers are able to browse the normal JIRA interface in addition to the customer portal.

This is not a problem, however we are not interested in displaying the SLA counters in the issue view for the customers. It is for internal use only.

Can we somehow remove a permission for the "client" group, so that they can only see the issue titel, comment aso.

The service desk tab (SLA) is also a problem.

2 answers

1 accepted

0 votes
Answer accepted
Shihab Hamid Atlassian Team Dec 01, 2013

Thanks for this feature request!

A few other customers have raised similar requests on our public issue tracker:

We are thinking about providing a role like you described so that you can easily define your clients / customers for a service desk.

Do you your clients/customers need to view the underlying issue in JIRA or would access to just the Customer Portal be sufficient for them?

Cheers,

-Shihab

0 votes
Test Ting Dec 01, 2013

Hi Shibab,

Thank you for the answer, and sorry that I didn't search the forum throughly enough.

As our users are on different experience-levels, it would be fantastic to toggle the standard interface on and off.

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