When using JIRA Service Desk, customers are able to browse the normal JIRA interface in addition to the customer portal.
This is not a problem, however we are not interested in displaying the SLA counters in the issue view for the customers. It is for internal use only.
Can we somehow remove a permission for the "client" group, so that they can only see the issue titel, comment aso.
The service desk tab (SLA) is also a problem.
Thanks for this feature request!
A few other customers have raised similar requests on our public issue tracker:
We are thinking about providing a role like you described so that you can easily define your clients / customers for a service desk.
Do you your clients/customers need to view the underlying issue in JIRA or would access to just the Customer Portal be sufficient for them?
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