Hi,
I think I have a misunderstanding of the customers in JIRA. Maybe you can help me here?
- The Service Desk is public
- I have 4 Customers, A B C and D
- I have 5 users, A B C and E! and Admin
So E is not a customer in the list, but has the role Service Desk Customer. In addition D is not listed in the user list.
Who is in the customer list? Can I remove there anybody?
Best,
Hannes
Hi @Hannes
Before doing anything it is best to know the above 4 answers.
-Mike
Hi,
I think the most important question in this context, would be that you need to understand that there is a huge difference between the agent and customer-site concerning the service desk setup.
If you go to --> Projects --> Service desk --> Project Settings. You can add your agent-team under "People". If you add the person under the role called "Service Desk Team" they will have access to participate with all SD-customers.
best regards,
Rojan
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