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Customers Can't add comments when the "In Progress" catagory

Customers Can't add comments when the "In Progress" catagory Edited

For some reason our customers can no longer leave comments if the status moves to a status that has the catagory "In Progress" attached to it.. e.g:

Screenshot from 2017-10-06 15-08-59.png This appears to be on all status's not just the above.

2 answers

Even odder, is that in the customer portal. If i go into a ticket with this status the comment bar isnt there, however then I press "back" in my browser to go back, then go back into the same ticket, the comment bar is there.

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This also happens when you paste a link for a number to another ticket.

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Customers Can't add comments when the "In Progress" catagory Edited

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Jack Brickey

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