Customers Can't add comments when the "In Progress" catagory Edited

For some reason our customers can no longer leave comments if the status moves to a status that has the catagory "In Progress" attached to it.. e.g:

Screenshot from 2017-10-06 15-08-59.pngThis appears to be on all status's not just the above. 

2 answers

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Even odder, is that in the customer portal. If i go into a ticket with this status the comment bar isnt there, however  then I press "back" in my browser to go back, then go back into the same ticket, the comment bar is there.

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This also happens when you paste a link for a number to another ticket. 

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