I added a bunch of customers awhile back and some people did not sign-up right away so they are reaching out to me because their token has expired. I deleted them as a customer, re-added - still no sign-up email. I deleted them again, reindexed, re-added - still no sign-up email. How do I push a new sign-up email to a customer? This is really frustrating.
scratching my head a bit on this one. maybe try adding a new customer that represents say at test gmail account just to see if the signup email is created.
Or, go into user management and verify the user is gone and then "Create user" unchecking any application access.
i need to work on some other things and will be out of pocket for a few hours likely. will get back to this asap.
She definitely got the original sign-up email, but just never clicked on the link when it was originally sent. I imagine that link expires after some time. She receives "Token is either expired or not valid" message on the portal page and can't do anything else. Deleting and re-adding doesn't trigger a new email. Neither does a re-index.
@Audrey Bay, unsure why this is occurring. without seeing it firsthand at this point I'm unsure how to help. From everything I have seen deleting and re-adding should result in email invite. I would suggest opening a support ticket w/ Atlassian as I'm sure they can assist.
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