Customer satisfaction

Leon_Lebeckij February 20, 2019

Hi,

I'm new to Jira.

I've got customer satisfaction enabled, but when tickets are resolved I can't see "satisfaction" option within the email. 

Is there some notification I'm missing, or is it some sort of template needs to be used? 


Regards,

Leon

1 answer

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2019

What should occur is that when an issue is resolved a separate email is sent to the customer (reporter). They can choose to respond or not. You should see your satisfaction results under project > reports > satisfaction.

Leon_Lebeckij February 20, 2019

Thanks Jack! 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events