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Customer portal search does not support Russian language Edited


Our company used to work with Jira Service Desk Server version 3.12.20.

We have 8 portals and 250+ request types.

Basic language is Russian. 

We had upgraded JSD to 4.1.0 version and had updater customers portal to a new version.

Soon after that we found a problem.

Search request with english words return correct results.

Search request with russian words returns empty result.





2 answers

DLTC_SPBU I'm New Here Jun 18, 2020

I have a similar problem.


This issue relates to

An answer was simple.

Update your instance to version 4.2.0 or higher.

This issue relates to

Instanse should be update to version 4.2.0 or higher

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