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Customer portal no longer working

Justen Bontekoe Oct 09, 2017

Hello, 

After I re-entered my license for Jira Servicedesk I am no longer able to go to our customer portal, and I can no longer find the option to activate or change it... It has dissapeared.

Can you please help out?

Thanks in advance, 

Justen Bontekoe

0031633082630

justen.bontekoe@openspots.nl

1 answer

0 votes
Branden McElveen Atlassian Team Oct 09, 2017

Hi Justen,

  • If you restart JIRA do you see any errors in your logs regarding Service Desk?
  • Are you able to create Service Desk Projects?

If you run the following SQL query what is returned:

 select * from pluginstate;

Take a look at the logs and see if you see line similar to the following:

2016-01-21 16:14:59,094 UpmAsynchronousTaskManager:thread-4 INFO <USERNAME> 969x32794x1 1doziyt 210.6.243.42 /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Found dependent enabled plugins for plugin 'com.atlassian.servicedesk.project-ui': [].  Disabling...

You may be looking at a situation where Service Desk is installed and licensed but the modules are not active.  If you run the query and see Service Desk modules disabled or see the above lines in your logs follow the steps in Service Desk Installed, but Not Enabled. Found dependent enabled plugins for plugin...

If you don't see any disabled add-ons or you see a message related to Service Desk that is different go ahead and post the stack trace and we'll go from there.

Cheers,

Branden

Justen Bontekoe Oct 10, 2017

Hey Branden, 

 

That solved my issue! It got disabled after re entering the license. 

Thanks for you helpful reply.

Cheers!

Justen

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