Is it possible to configure customer access to the Jira Service Desk portal such that pre-defined groups of customers can see tickets created by other members of the group? The groups we want to create are not limited to email addresses in the same domain. For instance one group might be Alice@aaa.com and Bob@bbb.com, while Chuck@bbb.com isn't involved in a group.
We are using Atlassian cloud.
Thank you for entertaining my question.
You can do this using JIRA Serivce Desk Organizations. Information about this feature can be found here: Setting up service desk users.
Organizations was introduced in JIRA Service Desk 3.0. Since you are in the cloud it will not be a version issue for you.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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