Is it possible to configure customer access to the Jira Service Desk portal such that pre-defined groups of customers can see tickets created by other members of the group? The groups we want to create are not limited to email addresses in the same domain. For instance one group might be Alice@aaa.com and Bob@bbb.com, while Chuck@bbb.com isn't involved in a group.
We are using Atlassian cloud.
Thank you for entertaining my question.
You can do this using JIRA Serivce Desk Organizations. Information about this feature can be found here: Setting up service desk users.
Organizations was introduced in JIRA Service Desk 3.0. Since you are in the cloud it will not be a version issue for you.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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