I'd like to get the "Fix version" field visible to my customers when they view an existing issue (i.e. my support team will fill this field after analysing the ticket), but I don't want to get this field displayed in the customer issue creation form.
If I add this field to customer portal Request type (Request type > Edit fields > Add a field) then it is displayed to the end user when declaring a new ticket which is not relevant.
Thanks for your help!
A workaround, until the improvement @Susan Hauth mentioned is implemented, might be to include the field on the Request but hide it and auto-fill it with a place-holder value like "change-me" or "triage". This way, the field is part of the issue and visibile after creation but not visible during. We use this frequently where I work and it's effective (though not necessarily elegant).
Thanks for your help.
I have tried this workaround but the hidden field (with default value) is not displayed on the Customer Portal Issue view. It is only displayed on my agent Issue view (even if I do not add it as an hidden field to the customer form).
The only fields visible to customers are Title, Description, Status and the different actions (Don't notify me, Share, Escalate, ...).
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