and it appears I should be able to do this no problem. The client has provided two lists of customers.
I created two organizations, call them List A & List B. In the Customer Notifications you can edit a notification and there's a To: field.
The only values I can get in there are Customers Involved and Reporter (Customer).
What I want to see is List A.
From help link above. No difference if I create a custom notification.
We had a similar question a few months ago:
I don't think it's quite possible to what you are trying to do. The "Added Organizations" if turned on will notify everyone in the Organization that is shared with the request when it is created. After that it would be up to individuals to opt in on further notifications.
Customers involved is a bit of a misnomer as it really only applies to the individuals (not the orgs) who are shared with the issue and only if they haven't opted out of notifications AND anyone who has opted in for notifications (but not necessarily on the shared list).
I know that people hack this a bit by putting in a user with a group email and somehow make them auto shared into each issue. But that's not exactly what you are looking for either.
Here's the request for it:
I cannot see where to enable that option. If I go to customer notifications...
Then edit there's no "Added Organizations" option. If I go to the notification schemes I can add the Project Role of service desk customers...
If you can point me to where I can enable "added organizations" that would be awesome. Seems a bit cleaner!