I have configured a template for the email notification with a specific design.
When a costumer open a ticket, this customer receive an email with the right template.
But the Service Desk team receives an email with a Jira design, and not the design configured in the project.
I don't understand why.
Screenshot attached :
temp1 : configuration on the project
temp2 : email design received by the IT Team
temp3 : email design received by the customer
Thank you !
@Jamel Boustaoui, the Customer Notifications go to users defined as customers. The notifications received by users with application access (agents, admins) receive the standard notifications as defined under the “Notifications” settings.
Hi @Jamel Boustaoui,
This is possible if you want to change the velocity templates of the email notifications. Note that this will change the templates for all projects and not just one.
All templates can be found under these directories:
Where you need to change the needed vm template. After the change is done, you need to restart Jira.
Don't forget to take backups prior to any change.
No worries @Jamel Boustaoui, I would like also to suggest this add-on as it will provide in-app notifications for Jira and you don't have to worry about email notifications for agents :) . Currently it is only available for server but will soon be released for cloud and for sure it won't cost a lot.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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