I've updated the content of the rule 'Request Created' under customer notification page and then tried to send an email to my service desk but the old content still shown under the recieved confirmation
that is certainly odd and have never experienced that. Server or Cloud? Just thinking thru obvious here...Did you save it? if you go back into the screen to edit are your changes there? When you say you "tried to send an email" was that done thru creating a new issue?
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