Customer notification email incorrect Edited

Hello,

Under Customer Notifications > Public Comment Added, I have configured it to send this:

—-—-—-—
Reply above this line. You can reply directly to this email to add any further comments or attachments.

Hello Brett Kennedy,

Grizz Frix commented:

The droid works great on flat, uniform surfaces. The problem happens more often in the field. Can we modify the body design?

Thanks,
Grizz Frix

View request · Turn off this request's notifications

This is shared with Alpha, Brett Kennedy, Rey Jakku, and Finn 2187.

 

 

But when the technician adds a comment to a ticket, this is received:

 

Charlie Smith commented on SFIT-121  

Re: Help ME!!!!

sir yes sir! reporting for duty sir!  

Add Comment  

This message was sent by Atlassian JIRA (v7.4.2#74004-sha1:586975d)

 

 

 

This is how the template looks:

<div class="jsd-reply-marker-hint">
    <font size="-5">Reply above this line. You can reply directly to this email to add any further comments or attachments.</font>
</div>

<div class="jsd-message-content">
    ${message.content}
</div>

<p>
    <a class="jsd-issue-link" href="${request.url}">View request</a>
    <span class="jsd-link-separator">&middot;</span>
    <a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Turn off this request's notifications</a>
</p>

<p class="jsd-request-sharedwith">
    <font size="-5">This is shared with ${request.sharedwith}.</font>
</p>

<p>
    <img src="http://www.triageconsulting.com/wp-content/uploads/2016/05/TriageLogo.png"  width="77" height="32">
</p>

1 answer

1 accepted

The issue was that when I created the first ticket manually, it was not attached to a request type, thus did not send the Customer Notifications the way it was meant to.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

933 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot