I have a little problem. I created an automation for a service desk which changes a specific status to another, if a customer adds a comment.
We also use the customer notifications for status changes. For these e-mails, the names of the agents are used, who are changing the status. But for status change made by my automation, my name is used in the notification mail.
Is there a way to send these notifications always in the name of the ticket assignee or a general system name?
Thanks a lot
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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