Customer must be jira's user?

We have a 10 JIRA's user and we need a Service Desk to 80 customer with 3 agents. In addition to 3-agents JIRA Service Desk licence, we must buy a 100-user JIRA licence or a 10-user JIRA licence? 

3 answers

In this case for your customer you don't need any license. They don't need JIRA User.


For the Agent User you need JIRA License + Service Desk Agent License.



Hi Pilar,

No need to buy license for SD customer's.

Service desk is Agent base ass mentioned here Service Desk Licensing

You might be interested to take a look at this document too smile  Public sign up for SD


Sam smile


As far as I understand the SD licensing you need JIRA license for every customer and SD Agents for the 3 agents only. So: 100 users JIRA + 3 SD agents

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