Hi all,
I'd have two questions:
Is it somehow possible to change the email address of an existing costumer?
And is it possible to move a costumer to another organization and keep his already created tickets?
Thanks in advance.
@Manuel Tsiampalos, welcome to the Community. Cloud or server. Server should be as easy as doing so via User Management, cloud is a different story. Searching for the ability to change the email surfaces this thread. Please see if that helps. Yes you can certainly remove a customer from an organization and add them to another. The organization is sort of like a group and has no impact on the existence/non-existence of an issue.
To answer your first question, yes you can change the email address of an existing customer.
Just go to Administrator > User Management > Users.
Click on the 'Edit' besides the user whose email you want to change. A popup would appear wherein you can change the name and email address.
For your second question, what do you mean by another organization?
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Thank you very much for your reply.
Following the steps you mentioned I am only able to change the user name but I do not find the option to change the email address.
Regarding the second question: the user is listed in an organization which no longer exists and therefore has to be moved to a new one. He currently has already the open requests which should be transferred to the "new" user if possible.
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