For now, the feature to force JIRA Service Desk user to go straight to the customer portal is not yet available. But, there is new feature ticket have been raised to implement this feature on the service desk, you can check the ticket here:
I would usggest you to raise a vote or add yourself as a watcher in order to get updates, you may also comment on the ticket so the developer could review the ticket.
Hope this information could help you.
Best Regards, Julian.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot