Customer is able to comment INTERNAL and see all internal comments

Help! 

 

Service Desk Customers and Users are allowed to ONLY comment Internally. 

 

How do I remove them from seeing all the internal comments and notifications???? 

Screen Shot 2017-06-22 at 12.52.09 PM.png

2 answers

1 vote
Jack Brickey Community Champion Jun 22, 2017

Felicia,

have you reviewed the Customer Notification scheme and the project Notification scheme? Can you capture an image of your config? Also, are you saying there is no "Share with customer" and "Comment internally" buttons when an agent adds a comment?

1 vote
Josh Steckler Community Champion Jun 22, 2017

In addition to making sure they are not on the Notification Scheme (no reporter) you should look at making sure they are not in the permission scheme either. The only way that you can block JIRA users from seeing internal comments is to remove them from the Browse Projects.

To make sure they cannot make internal comments, look at the Add Comments permissions in your scheme. Only roles/users/groups related to agents and "Service Desk Customer - Portal Access" should be there.

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