When a customer sends an email, a ticket is created, but the customer does not receive an automated reply mail. I've gone through the mail and notification configuring documents and made sure i have everything set the right way. Sadly still no results. Test mails do work though as well as user (not customer) notifications. I've also checked the outgoing mail logs and set it to DEBUG mode. But when a customer sends an email, the issue is created but the outgoing mail log does not show an attempt to reply.
Thanks in advance,
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to A...
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