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Customer cannot see all of his own requests on portal

Hi, I have a case of a user whose role is "service desk customer" and can raise and view his requests on SD customer portal or email, however he reported he is not able to see all of them and not receiving anymore notifications from the open ones, even if selecting "any request type" "where I am a participant" or "created by me" etc.

The fact is he could see all of them until the most recent ones, I can see he reported 1252 and he only sees 1089 in the totals. (as reporter, not counting when he is watcher)

My question is, is there a limit on the total number a customer can view or where else could the problem be? No changes have been applied to this user`s access config

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