Customer can't see images in portal that I have uploaded

I added images to the ServiceDesk Jira to show my customer.  But the customer can't see them in the portal.

 

What have I done wrong when I added the images to the Jira that means the customer can't see the images ?

Or does ServiceDesk not support images on the portal ?

 

1 answer

0 vote
Susan Hauth Community Champion Jul 13, 2017

Hi Michael,

Is it possible that you added them and they got marked as "Internal".  A quick way to get them to show for the customer is Comment (publicly) and there is a little attachments button on the comment, that lets you select the attachments so they will be shared with your customer:

image.png

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