Customer can't delete 'closed' issues from the service desk view

Paul Montauban December 4, 2019

I have 1 customer who always sees the closed issues, no matter what is changed in the settings. With others the functionality works in the right way. Anyone a suggestion?

2 answers

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Susan Hauth _Jira Queen_
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December 4, 2019

Hi Paul,

Did you check the resolution field of the Closed issues that this customer is seeing?

Susan

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Juan José Marchal Gómez
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December 4, 2019

Hello,

Did you check the configuration of this customer and others that working properly?

What is the difference between: Permissions.

Best regards,

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