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Customer Sign Up with Verfiication

Hi All,

ám new in the Attlassian world and i have my first challenge

Iám looking for way that our customer has to sign up on the Customer Portal including a kind of verification. For example i get a message as Agent or Admin so i can decide if i release him or not.

Any thoughts?

And if not is there a way to change  administrator form

Kind regards


1 answer

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Answer accepted
Jack Community Leader Nov 22, 2019

Unfortunately there is not a customer “request access” method. I really wish there was and there are some open suggestions for this as I recall. The only options that exist natively are to have your agents add customers or allow any customer to signup. So if you want to manage who can join you have to use the first option and employ some external signup means. One possible solution is to integrate support signup on your company website where an email is sent.


what administrator form are you referring to?

Thanks for the quick response and helpful information.

I mean the administrator contact form which pop up if the JIRA Mode is private and someone request an account via the  Jira login Page see picture



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