Customer Service desk request queues, sorting

[David Rockley]

Hi All,

The customer request queues do not appear listed in numerical or time order. (Infact, I can't see which criterea they are ordered on)

Is it possible to change the sort of the queues by request number or date?

Many Thanks,

Daver

[Susan Hauth _Jira Queen_]

Hi David,

When you set up the queue it's just a jql.  You can add "ORDER BY" to enforce the sort you would like to appear.  However currently on the fly sorting is not available.  Please vote for: JSDSERVER-298.

CHeers,

[David Rockley]

Hi Susan,

I've done that ok for user queues but cannot see anywhere where a customer q can be edited. It doesn't need to be on the fly, pre-configured is fine.

I haven't set up the customer q's they are just the "defaults" that appear where customer q's are selected. I'm selecting by logging into the customer portal spoofing a real customer to see those q's.

I'm thinking perhaps this is not available either in the same way editing the q fields isn't, from some of the other forum comments I've seen(?)

Thanks,

Dave

[Susan Hauth _Jira Queen_]

Oh my bad.  Customer queues are not sortable.  Sorts by latest updated.  Can vote for that one too: JSDSERVER-357