Customer Service desk request queues, sorting

Hi All,

The customer request queues do not appear listed in numerical or time order. (Infact, I can't see which criterea they are ordered on)

Is it possible to change the sort of the queues by request number or date?

Many Thanks,

Daver

1 answer

1 votes
Susan Hauth Community Champion Jul 13, 2017

Hi David,

When you set up the queue it's just a jql.  You can add "ORDER BY" to enforce the sort you would like to appear.  However currently on the fly sorting is not available.  Please vote for: JSDSERVER-298.

 

CHeers,

Hi Susan,

I've done that ok for user queues but cannot see anywhere where a customer q can be edited. It doesn't need to be on the fly, pre-configured is fine.

I haven't set up the customer q's they are just the "defaults" that appear where customer q's are selected. I'm selecting by logging into the customer portal spoofing a real customer to see those q's.

I'm thinking perhaps this is not available either in the same way editing the q fields isn't, from some of the other forum comments I've seen(?)

Thanks,

Dave

 

Susan Hauth Community Champion Jul 13, 2017

Oh my bad.  Customer queues are not sortable.  Sorts by latest updated.  Can vote for that one too: JSDSERVER-357

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

922 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot