Customer Request Type - Not showing up in edit/create/transition screen

Okay, so I have my Request Type field enable, it should be visible but it is not. I've got a few screenshots that show how the field is enable and then, in the last one it's a short gif of the field showing and hidding without any field appearing. It's a bit weird as it's the only field i'm having issues with.


Thanks for any help you can offer!

1 answer

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Susan Hauth Community Champion Aug 21, 2017

Hi Jonathan

The Customer request type is ONLY for the portal and does not show on the JIRA Create screen.  It will be on the view and you can edit it once it's been created via the portal. 

You can vote for it here:


Or there is a plugin - Extensions for Service Desk that will allow that.


Thanks for the quick reply and links!

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