Customer Request Type - Not showing up in edit/create/transition screen

Okay, so I have my Request Type field enable, it should be visible but it is not. I've got a few screenshots that show how the field is enable and then, in the last one it's a short gif of the field showing and hidding without any field appearing. It's a bit weird as it's the only field i'm having issues with.


Thanks for any help you can offer!

1 answer

1 accepted

1 vote
Accepted answer
Susan Hauth Community Champion Aug 21, 2017

Hi Jonathan

The Customer request type is ONLY for the portal and does not show on the JIRA Create screen.  It will be on the view and you can edit it once it's been created via the portal. 

You can vote for it here:


Or there is a plugin - Extensions for Service Desk that will allow that.


Thanks for the quick reply and links!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

1,121 views 32 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you