we are thinking about using Jira Help Desk with a limited amound of defined customers.
Is it possible to create Reports to see which customer sends how much tickets in a specific period? For example to see: customer George N. wrote 5 tickets in the last 3 weeks, all tickets are resolved?
THX for your support :)
Indeed. there are several types of built in charts that you can use to convey the story you want, e.g. created vs. resolved by customer, two-dimensional table that shows customer down the left and say status across the top with numbers in each column, pie charts, etc.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG