we are thinking about using Jira Help Desk with a limited amound of defined customers.
Is it possible to create Reports to see which customer sends how much tickets in a specific period? For example to see: customer George N. wrote 5 tickets in the last 3 weeks, all tickets are resolved?
THX for your support :)
Indeed. there are several types of built in charts that you can use to convey the story you want, e.g. created vs. resolved by customer, two-dimensional table that shows customer down the left and say status across the top with numbers in each column, pie charts, etc.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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