Customer Reports

Hey there, 

we are thinking about using Jira Help Desk with a limited amound of defined customers. 

Is it possible to create Reports to see which customer sends how much tickets in a specific period? For example to see: customer George N. wrote 5 tickets in the last 3 weeks, all tickets are resolved?

THX for your support :)


Lisa

 

1 answer

0 votes
Tarun Sapra Community Champion Aug 16, 2017

Hello Lisa,

 

Since customer is the reporter, thus you can create the chart from the JQL and use an pie-chart which will give you the information whcih you want.

Jack Brickey Community Champion Aug 16, 2017

Indeed. there are several types of built in charts that you can use to convey the story you want, e.g. created vs. resolved by customer, two-dimensional table that shows customer down the left and say status across the top with numbers in each column, pie charts, etc.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

270 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot