Customer Portal url

Hi,

Can I change or modify the customer portal url somehow? Our company uses JIRA Service Desk ondemand and we have several Service Desks in use. Only problem is that the url is predictable being https://<yourdomain>.atlassian.net/servicedesk/customer/portal/1 (or another number in the end), before it was project key in the end.

So my question is: can I modify the url somehow or is it going to be possible in the near future?

Thanks!

1 answer

1 accepted

1 vote
Answer accepted

Service Desk being a plugin added into the OnDemand application follows the restriction in terms of custom domain. You can browse through:

If you were on standalone, I would suggest to have a look at this suggestion here: Friendly URL for Service Desk

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

346 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you