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Customer Portal is not correct work with Behavior scripts

Nataliia Lytvynenko October 29, 2019

I have tried to setup a Customer Portal but have there are a lot of different problems.

I had setuped a "standard" Jira, added a low of needed Behavior scripts 

Then go to setup Customer Portal. In the Behavior setting I added mapping for the Customer Portal as well.

 

What I can see on the Customer Portal:

1. when I try to create a new request - sometime requests are not created. In the Console I can see there are a lot of errors

2. when I click on the button Create (on the Customer Portal) information in the fields are cleared! 

 

Could you help me to solve it?

 

Thanks

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 1, 2023

Hi @Nataliia Lytvynenko 

Without additional information we can't help you. You have to provide screenshots, as well as the behavior script and mapping you've done. We need to know more :)

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