Customer Portal Welcome message


Our organisation use Synexsys for ticketing, we plan to switch to JIRA Service Desk.

I was able to set up JSD for our needs, but there is some functions/options that i don't found in JSD.

My superiors want to keep and use some options witch Synexsys have built in, one of those is the welcome message -> when a user access the service desk page, it sees Welcome User Name! (view screenshot) also when he browse the menus, his user name is visible on every page (view screenshot).

The question is: there it is possible to add something similar on the JSD Customer Portal? 

I have searched a lot on the Atlassian Answers and over internet but nothing pop up...

Thank you in advance.

 sxs landing page.jpg

sxs menus.jpg

2 answers

No one... nothing??? Come on... :(

0 votes

I found that Welcome $username returns John.Doe if that helps

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

384 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you