Customer Phone Authorized Contacts

I need a way to track a customer calling me, and I need to be able to quickly log what company is calling, with a drop down of authorized contacts. Then I fill in my customer's issue. It seems like this is a JIRA Service Desk no brainer...but Im not having much luck. Any help?

2 answers

Hi Brian,

I would suggest you to use :

https://marketplace.atlassian.com/plugins/pt.ytools.jira.plugin.customfield.ytoolslastcomment

You only need to add your "authorized contacts" as User properties those properties will start to show up on the issue in "Report Details" section.

Regards,

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