I need a way to track a customer calling me, and I need to be able to quickly log what company is calling, with a drop down of authorized contacts. Then I fill in my customer's issue. It seems like this is a JIRA Service Desk no brainer...but Im not having much luck. Any help?
I would suggest you to use :
You only need to add your "authorized contacts" as User properties those properties will start to show up on the issue in "Report Details" section.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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