Customer Permissions page is blank for all service desk projects Edited

When visiting the Customer Permissions page under any project as a global administrator, the panel comes up blank and shows no options to be changed.

The logs seem to show no error.

I am trying to enable customer registration on the customer portal for one of my projects (TVH).

URL where this occurs for TVH project: http://DOMAIN/servicedesk/admin/TVH/request-security

1 answer

This widget could not be displayed.

Generating HAR files and analyzing web requests has steps you can follow to see if there is a problem with the page as being rendered in the browser.   I find it's easiest to do this in the Chrome browser, because the native developer tools there can provide more information as well about page loading there.

I would also be interested to see if any log entries are added to the JIRA_HOME/log/atlassian-jira.log at the time this page is loaded.  If there are they might be helpful, if there are not, then the HAR file should be able to tell us more about why the page might not be loading as expected.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,743 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you