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Customer Notifications - change from address in JSD Cloud

Our service desk relies heavily on Customer Email Notifications. Can we somehow change what address this is sent from?
Today it says for example " <> on behalf of Simon Carlstedt"
Can we replace with either a different name or preferbably our own domain address? We are using Jira Service Desk Cloud.

1 answer

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Charlie Misonne Community Leader Jul 24, 2018

I never tried it but it should be possible.

You have to veirfy and configure your custom domain first. See

Hey, thank you. I did see this article before. Can anyone confirm that ”Project Email” includes the customer notifications and not just the notifications sent through the notification scheme?

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