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Customer Notifications - change from address in JSD Cloud

Hi,
Our service desk relies heavily on Customer Email Notifications. Can we somehow change what address this is sent from?
Today it says for example "jira@mail-eu.atlassian.net <jira@mail-eu.atlassian.net> on behalf of Simon Carlstedt"
Can we replace jira@mail-eu.atlassian.net with either a different name or preferbably our own domain address? We are using Jira Service Desk Cloud.

1 answer

0 votes
Charlie Misonne Community Leader Jul 24, 2018

I never tried it but it should be possible.

You have to veirfy and configure your custom domain first. See https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

Hey, thank you. I did see this article before. Can anyone confirm that ”Project Email” includes the customer notifications and not just the notifications sent through the notification scheme?

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