Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Help Center Requests Customize Columns

Is it possible to add/edit the columns in the help centre, the same way can be done to internal queues?

Seeing priority and Due Date would be of great help to organisations with multiple tickets

ThanksScreenshot 2019-07-03 at 12.27.11.png

2 answers

1 accepted

0 votes
Answer accepted
Jack Community Leader Jul 03, 2019

This is a frequently asked question in the Community so you will find much discussion on it here. Here is a quick summary.

  • you can not customize the columns in the portal at least OOTB
  • check Marketplace for addons that allow portal customization 
  • there is at least one open suggestion with Atlassian to allow for this and it can be found at

@Jack thanks for your reply!
It is possible to set up receiving messages when a client writes something to help centre?

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

157 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you