Yes Service desk does not pay attention to rules, conditions, scripts that work on the Jira side. We use plugin Extension for Jira Service Desk. Works beautifully, but is only on Server and is not free.
Hope that helps
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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