I added a new custom field to JIRA - I set it as a multi-select check box field
and provide several options
I then add it to a Service desk request type. When the Service desk portal displays, the field is not checkboxes but looks to be a multi select drop down
I would much prefer the check boxes to show so the user can just click the systems they want access to - is there an issue with the check box field in Service Desk or am I just not setting something up correctly?
I can confirm that this is a known bug, and is being tracked by https://jira.atlassian.com/browse/JSD-478.
I would encourage you to add yourself as a watcher to the bug report, so that you will be aware of when it is being worked on, and completed.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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