I added a new custom field to JIRA - I set it as a multi-select check box field
and provide several options
I then add it to a Service desk request type. When the Service desk portal displays, the field is not checkboxes but looks to be a multi select drop down
I would much prefer the check boxes to show so the user can just click the systems they want access to - is there an issue with the check box field in Service Desk or am I just not setting something up correctly?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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