I want to know if it is possible to create a custom report for the following (and help writing the criteria):
A report that sums all "time spent" (the aggregate time spent field) for a given "Organization" for all tickets that has logged activity within a given time period.
Basically, I want to figure out a way to track how much time our agents have spent working on tickets for an organization for any given month. For example, I want a report that will list all tickets worked on in January 2018 for ABC Company, and the sum of all the time spent recorded on all the tickets = 40 hours.
ABC Company, January time spent = 40 hours
XYZ Company, January time spent = 25 hours
I am new to JIRA Service Desk, so I am not sure how to write advanced reports or all the fields I have at my disposal. I don't know the date field I want to use, but I know it is not the ticket created or resolved dates because those dates would not capture all the tickets I am looking to report against. Maybe there is a "time spent" date history field where I could query all time spent date entries that are between 1/1/18 and 1/31/18 for example?
Hopefully this makes sense and is something that can be created - thanks for the help community!
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG