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Custom Parent Link field Behavior Issue on Portal Form

I created a custom "Parent Link" field in my Jira Service Desk Project and linked it to my service request type.  When I use the "+" in Jira to create an issue, the field has the behavior I want.  User must enter a valid Jira number and can set the relationship.  When I add this custom field to my portal form it requires that I set both the number and relationship in the hidden section of the form.  That won't work for me because the number must be enterable by the user (as a reference to another service request previously entered).  Is there any way to have a field on the portal form that can reference a valid jira number and allow the user to enter the number.  I'd like something out of the box in terms of validating the jira number.  I don't want to have to do fancy post form submitter validation if I don't have to.

1 answer

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Hi Amy,

Thank you for reaching out to Community!
The custom field "Parent link" is from Portfolio, that's why it's not possible to show the field for customers because this add-on is for Jira Software and not Service Desk.
The only feature request I found that is similar to Parent issue is the one suggesting the implementation of the ability to view linked issues in the Portal:
- https://jira.atlassian.com/browse/JSDCLOUD-4636
For now, they can add the issue number on a text custom field but they won't be able to select and add a clickable link.

Regards,
Angélica

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