Crowd when JIRA is running Service Desk

Our JIRA is hooked up to Crowd. Crowd automatically on boards LDAP users into jira-users.

We now want to allow non-Crowd users to use Service Desk in the customer role.

How should directories be configured to allow sign-up in Service Desk yet not affect our existing on boarding process?

Thanks, M.

1 answer

This widget could not be displayed.

Hello Martin,

Are you using Crowd SSO in JIRA? If so, SSO will need to be disabled in order to allow non-crowd users to be able to login.

https://confluence.atlassian.com/display/SDKB/Cannot+login+to+Service+Desk+as+local+user+when+Crowd+SSO+is+Enabled

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,736 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you