Our JIRA is hooked up to Crowd. Crowd automatically on boards LDAP users into jira-users.
We now want to allow non-Crowd users to use Service Desk in the customer role.
How should directories be configured to allow sign-up in Service Desk yet not affect our existing on boarding process?
Are you using Crowd SSO in JIRA? If so, SSO will need to be disabled in order to allow non-crowd users to be able to login.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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