Creating customer profiles using Service Desk

flucero I'm New Here Oct 31, 2017

Looking for a way to create customer profiles for our Support customers.  This would include items such as: Customer contracted level of Support; Customer support contract expiration date; customer address; description field for notes on customer, etc

1 answer

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Alexey Matveev Community Champion Oct 31, 2017


I can see two solutions

1. You can create a project with an issue type called user profile. Add necessary custom fields and connect these custom fields with the issue Type.  Then you will have a user profile database in this project. 

2.You can use user properties.  You can read here how to add user properties.

If you want to show user profile database in a custom field of an issue you can use any plugin which can get data from database or REST API. For example plugin nFeed.

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