I'm trying to implement the JIRA service desk into our site so that our customers can create service requests, which is all working fine, e.g. I create the customer, create the request, view the request details, comments etc.
We wanted to keep the customer on our website the whole time but I'm having trouble creating comments from the customer via the API, the create comment endpoint only seems to accept the body and whether post is public. as parameters.
Am I right in assuming that the only way to do this would be to send the API request from the customer user? instead of the generic API user I'm using currently?
I checked and this is currently not possible. You can’t change the date the comment is added, or the author, it is always the datetime the call is made and the user that you are authenticated with.
There is a JAC ticket you can find relating to this at JRASERVER-35124. Please vote on the issue an add your use case for our developers to add impact.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs