I'm using JIRA Core 7.6.2 with JIRA Service Desk 3.9.2.
Users contact our Service Desk by email, and currently we manually create a linked issue with internal actions for an issue from the More > Create linked issue function.
There are some tickets, such as renaming a data element, where it takes seconds to make the change but a minute or more to manually create the new issue.
I'd like to speed up the process by having a workflow where our Service Desk can click a button and create an issue in a specific project which "is reported by" this issue.
Is this actually possible?
It is not possible out of the box. You would need an add-on for it. For example, you could use Power Scripts add-on. You could create a post-function for the create issue transaction or your custom transaction which would create a new issue and copied all required information. You can get more info about Power Scripts add-on here:
If you need assistance with such a post-function I can help you. You would need to give more details on what you want to copy to the new issue.
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