Creating a JIRA Service Desk call through e-mail


We are using JIRA and thinking about the addon JIRA Service Desk 2.0.
I have a question about creating a call through e-mail.

More than 70% of are calls are coming through e-mail. When a call is coming through e-mail can JIRA Service Desk automatically making an call for this? I have read the topics and video's but the only think I can find is that the customer can make a call through a Servicedeskportal.

With kind regards,

2 answers

Hi Martin,

It is now possible to have an email workflow for your customers in JIRA Service Desk 2.0 release.

You can try it now for free



0 votes
Lingbo Lu Atlassian Team Sep 15, 2014

Hi Martin,

These pages might give you an idea of what the email flow looks like:

Hope this helps!



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