We are using JIRA and thinking about the addon JIRA Service Desk 2.0.
I have a question about creating a call through e-mail.
More than 70% of are calls are coming through e-mail. When a call is coming through e-mail can JIRA Service Desk automatically making an call for this? I have read the topics and video's but the only think I can find is that the customer can make a call through a Servicedeskportal.
With kind regards,
These pages might give you an idea of what the email flow looks like:
Hope this helps!
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