We are using JIRA and thinking about the addon JIRA Service Desk 2.0.
I have a question about creating a call through e-mail.
More than 70% of are calls are coming through e-mail. When a call is coming through e-mail can JIRA Service Desk automatically making an call for this? I have read the topics and video's but the only think I can find is that the customer can make a call through a Servicedeskportal.
With kind regards,
These pages might give you an idea of what the email flow looks like:
Hope this helps!
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs