Create subtasks in the service desk is good option

Rafael Carmona July 4, 2018

How i can create subtask in service desk project without show the sla in each subtask only in the  general task 

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Alexey Matveev
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July 4, 2018

Hello,

You should exclude subtasks from sla's goals. You could and a JQL like this:

AND issuetype in standardIssueTypes()

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