I'm a new user of Jira Service Desk and we're currently testing this product in order to replace Redmine and OTRS, and buy Jira.
I need some help about the Service Desk. I set the mail handler for creating issues in a new Service Desk project named "HelpDesk".
I want that someone from the support team:
The client should not see all the issue/request updates. I saw in the HelpDesk, we can reply to the client but nothing happen even if my SMTP server is working.
Is there a way to do that ?
I dont think the default mail handlers will include attachments. JEMH (an extension mail handler for JIRA) does have ability to include attachments in outbound notifications, but its not free. I wuold think you need to get the core of your setup running before considering that.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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