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Create agents to costumer ticket

Paolo Pino
Paolo Pino November 6, 2014

Can i create a ticket agents->costumer?

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Norman Abramovitz
Norman Abramovitz
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November 6, 2014

An agent can create a service desk ticket (issue) through the customer portal and the agent can then update the ticket by changing the reporter to the customer.

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Cesar Salvado
Cesar Salvado
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November 6, 2014

Please check the last versión JIRA service desk 2.1

 

Raise requests on behalf of your customers on the Customer Portal

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Norman Abramovitz
Norman Abramovitz
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November 6, 2014

I have not upgrade SD 2.1 yet. Makes it easier now.

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Norman Abramovitz
Norman Abramovitz
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November 6, 2014

Please clarify your question?

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