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Create a rule to change Issue Type for specific customer?

Create a rule to change Issue Type for specific customer?

We have our tickets come in via email, and the tickets are automatically assigned as Service Requests. We would like that when a specific customer emails us a problem, only their issue becomes a Task.

I went to the rules and for as far as identifying the customers, but cannot figure out for to change their Issue Type.

2 answers

You can create separate incoming mail handler with issue type Task.

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So you are looking for one single customer to have their issue type set to task when they submit an email request to your help desk?

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Create a rule to change Issue Type for specific customer?

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Jack Brickey

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