We have our tickets come in via email, and the tickets are automatically assigned as Service Requests. We would like that when a specific customer emails us a problem, only their issue becomes a Task.
I went to the rules and for as far as identifying the customers, but cannot figure out for to change their Issue Type.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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