Create a rule to change Issue Type for specific customer?

[Sid Yadav]

We have our tickets come in via email, and the tickets are automatically assigned as Service Requests. We would like that when a specific customer emails us a problem, only their issue becomes a Task.

I went to the rules and for as far as identifying the customers, but cannot figure out for to change their Issue Type.

[Krista Parker]

So you are looking for one single customer to have their issue type set to task when they submit an email request to your help desk?

[Suhas P]

You can create separate incoming mail handler with issue type Task.