We have our tickets come in via email, and the tickets are automatically assigned as Service Requests. We would like that when a specific customer emails us a problem, only their issue becomes a Task.
I went to the rules and for as far as identifying the customers, but cannot figure out for to change their Issue Type.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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