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Create a rule to change Issue Type for specific customer?

We have our tickets come in via email, and the tickets are automatically assigned as Service Requests. We would like that when a specific customer emails us a problem, only their issue becomes a Task.

I went to the rules and for as far as identifying the customers, but cannot figure out for to change their Issue Type.

2 answers

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Suhas Patil Community Leader Sep 18, 2017

You can create separate incoming mail handler with issue type Task.

So you are looking for one single customer to have their issue type set to task when they submit an email request to your help desk?

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